How to clear you cookies and cache by browser:

The first thing you'll need to do to clear your cookies and cache is determine what browser you're using. You fill find browser-specific instructions for clearing your cache and cookies on the following sites.

Instructions for clearing cookies on:

• Chrome
• Firefox
• Safari
• Internet Explorer

Why Clear Cookies and Cache?

Whether you're having login trouble, issues with your application, or any number of unusual errors, a quick emptying of the cookies and cache is the first solution we try as a support team.

So why are you asking me to do it? In order to speed up your internet experience, browsers will "remember" old versions of websites so that they load more quickly. Usually, this is not a problem, but when websites update, remembering that old version can sometimes cause a problem. Clearing cookies and cache tells the browser to start over fresh.

How to reset your password:

1. Go to LBCC's portal to access the Viking System.
2. Type in your Employee ID and click on "New/Forgot Password."
3. A One Time Passcode (OTP) will be sent to you in the method noted on the screen.For this example, the OTP has been sent via text. You do have the choice to send your OTP in different methods (via email & phone call).
4. Enter the OTP and click "Continue" to create your new password.
5. Return here to login with your new password.